There’s a certain amount of satisfaction and peace-of-mind in knowing that you made the decision to give sunsmart protection to your kids. Sometimes finding awesome kids’ sunnies takes a bit of research, just to ensure that you have found the product that best resonates with your values as a parent. But we also know that accidents happen! Even with our reputation for durable, tough kids’ sunglasses, sometimes they still get broken or lost, much to everyone’s dismay.
At Babiators, we understand that little mishaps can happen along the way. That’s why our famous Lost and Broken Guarantee exists! If your Babiators are lost or broken within the first 12 months, we will happily replace them for free! We want you to feel great about your purchase and know that even if something does go awry, it’s not the end of your Babiators experience.
To ensure you are covered for replacement, please make sure you keep hold of your proof of purchase - either your babiatrs.net.au order number or the receipt from your purchase at one of our stockists.
Here are our easy-to-follow steps on how to redeem your lost or broken pair of baby or kids sunglasses.
Step 1: Have your Babiators proof of purchase ready.
Step 3: Complete your Contact Information, making sure to include your current shipping address.
Step 4: Enter the details of the item you purchased that you have lost or broken - style, size, colour.
Step 5: Include the details about when and where you purchased your Babiators.
Step 6: Tell us whether you lost or broke your Babiators. For broken we will ask you to upload a pic of your broken sunnies (which helps us continue to improve our glasses), or for lost tell us when or how you lost your Babiators
Step 7: Press submit - and if you are up for it we would LOVE a pic of your little one wearing their Babiators, just to make our day brighter as we process your redemption application
Step 8: We will check your purchase details etc. then send you an invoice for the shipping fee.
Step 9: Pay shipping and then your replacement will be on it's way!!
It usually takes us around 5-10 business days to get your replacement out to you. If you have any questions about this process, please reach out to us by emailing: hello@babiators.net.au
Enjoy all your sunsmart outdoor activities knowing that Babiators has got you covered. Whether your pair of kids’ sunnies is casually tossed off the end of a pier, or are broken while mischief is made, your replacement pair is only a few steps away!
